Refund policy

Eligibility for Returns
Returns can be requested within 14 days of receiving your order.
Items must be unused, unworn, and in their original packaging.
Proof of purchase, such as your order number, invoice, or confirmation email, is required.

Non-Returnable Items
Sale or clearance items.
Products showing signs of wear, damage, or tampering.
Gift cards or downloadable products.

Return Process
Please contact us at contact@moonsneaker.com with your order details and the reason for your return.
Our team will provide you with return authorization and instructions.
Once the product is received and inspected, you will be notified whether your refund has been approved or rejected.

Refunds
Approved refunds are issued to your original payment method within 5–10 business days.
Shipping fees, if applicable, are non-refundable unless the issue is due to our error.

Exchanges
Exchanges are possible for different sizes or colors, subject to availability.
If an exchange cannot be completed, a refund will be issued instead.

Damaged or Incorrect Items
If your order arrives defective, damaged, or incorrect, please contact us at contact@moonsneaker.com and include photos of the issue.
We will arrange a replacement or a full refund at no extra cost.